Terms, Conditions & Refund Policy
Terms and Conditions
-
Introduction By accessing and using the Build Metric service, you agree to be bound by these Terms and Conditions, which govern your use of our AI-powered construction estimating platform. If you do not agree to these terms, please refrain from using the service.
-
Services Provided Build Metric offers a platform that allows users to upload construction plans and receive takeoffs, estimates, and tender documents generated by an AI-powered system based on user-specific rates and costs.
-
User Responsibilities You are responsible for providing accurate plans, rates, and cost information. Build Metric is not liable for any discrepancies or errors in the generated estimates due to incorrect data provided by the user.
-
Intellectual Property All content, materials, and technologies used in the Build Metric platform are the intellectual property of Build Metric and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive license to use the platform for your personal or business purposes.
-
Prohibited Use You agree not to misuse the platform or attempt to interfere with its operation. Any unauthorized use or distribution of Build Metric’s proprietary technology is strictly prohibited.
-
Account Security You are responsible for maintaining the confidentiality of your account and password. Any activity that occurs under your account is your responsibility.
-
Termination Build Metric reserves the right to suspend or terminate access to the platform at its discretion if it believes that these Terms and Conditions are violated.
Refund Policy
-
Eligibility for Refunds Refunds for Build Metric services are available within 30 days of purchase. If you are dissatisfied with the service, you must contact our support team within this timeframe to request a refund.
-
Non-refundable Situations Refunds will not be issued for services where the work has already been completed, including the generation of estimates or documents.
-
Processing Refunds Refund requests will be processed within 7 business days. If eligible, the refund will be credited back to the original payment method.
-
Modifications to Refund Policy Build Metric reserves the right to modify or update this Refund Policy at any time, and any changes will be reflected on this page. We encourage users to regularly review the policy.